Academy of Human Development

FREE CONSULTATION: 65 - 6425 - 2422

UEN No/CPE Reg No: 199900986N
(Reg. Period: 20 May 2016 - 19 May 2020)

Crisis Intervention Workshop


  • Ada was able to facilitate the discussion well and answered on inquiries with great satisfaction

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At the end of the course, the participants will understand what is a psychological crisis and the relating symptoms. The participants will learn skills in crisis intervention for individuals and the dos and don'ts during crisis intervention. Participants will also hear about the practical challenges of crisis work from experiences of practitioners.


  • Definition and goals of crisis intervention

  • Understand what is psychological crisis and the reactions to it

  • Understand a person in crisis; signs and sysmtoms of distress; stages of grief

  • SAFER method in crisis intervention

  • Communicating skills with clients in crisis

  • Dos and Don'ts in crisis intervention

  • Practical Issuses in crisis intervention; emotions of crisis workers

  • Self Care - Strategies to build resilience and prevent burnout

  • Role Play


General public as well as individuals in the social services, HR and corporate who are interested to gain knowledge and skills in supporting friends, families, colleagues and clients.


Participants who meet 80% class attendance will be awarded a Certificate of Accomplishment by the Academy of Human Development and Fei Yue Community Services.


Fees S$

Course Fee (Nett)


For Company-Sponsored applicant:

VCF Funding*


To be advised

*VCF subsidy
is only applicable to staff and volunteers of NCSS members / MFS-Funded Voluntary Welfare Organisations (VWOs). 


Ada Wong is a Family Programme Trainer and Clinical Supervisor in Fei Yue Community Services since 2014. She specializes in conducting family training in Singapore Prison Service for inmates and their families. She coaches in family bonding, parenting and communication skills. 

Prior to her work in Fei Yue, Ada Wong was a Senior Prison Officer since 2000 and was designated as a Correctional Rehabilitation Specialist in Singapore Prison Service. Ada had seven years of experience in suicide management and crisis intervention. She had been activated to respond to numerous crisis or severe incidents within the Home Team Department. Ada had provided training and facilitation in National and Home Team C.A.R.E courses. Ada also specialized in conducting group and individual counselling on drug abuse treatment, pro-social thinking skills and violence intervention for inmates.

For Ada’s dedication and excellence in her work, she was awarded the Ministry of Home Affairs Star Service Award (2009), Singapore Prison Service Star Service Award with Commendation (2009), Excellent Service Award- Silver (2009) and Excellent Star Service Award- Gold (2013) by PS21. 

Ada is an Accredited Registered Social Worker of Singapore Association of Social Workers. She possess a Masters in Social Science (Social Work) (NUS, 2010) and Diploma in Clinical Supervision (Counselling and Care Centre, 2013).


Alicia Loy

6593 5287

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Course Schedule

Duration 14 hours
Dates TBA
Timing 9.30am - 5.30pm
Trainer(s) Ada Wong
Venue(s) Academy of Human Development