Academy of Human Development

FREE CONSULTATION: Call us at 6425 2422

UEN No/CPE Reg No: 199900986N
(Reg. Period: 19 May 2020 to 20 May 2024)

Developing Effective Win Win Relationships


How do we handle difficult colleagues at work and how can we establish a healthy conversation and working relationship. It is important that employees learn how to relate effectively so that productivity and performance can improve and the organization’s goals are accomplished. Learn the secrets to making powerful conversations that facilitate teamwork and build a happier, more cohesive and productive workplace. Learn and apply the Win Win Model for arriving at common ground and building collaborative relationships at work as well as at home.

Course Objectives

• To understand the win-win mindset at work paradigm

• To apply a useful framework for developing win win relationships at work

• To acquire core skills of communicating effectively and collaboratively in order to reach win win outcomes

• To learn and apply win win conversations through practice and simulation

Course Content

  • The Game of Life Challenge
  • Building Trust in Relationships
  • Understanding others through the F.A.C.E model
  • Assertiveness at Work
  • Dialogue at Work
  • Making effective connections
  • The 5 ways to handle conflict
  • Applying Win Win Conversations at Work

Who Should Attend

Frontline, Supervisors, Executives and Managers


Fees S$

Course Fee (Nett)



Subsidies/ Funding S$

Company-Sponsored Applicant:

VCF pre-approved funding TBC



Mr Caleb Chua has extensive experience in the areas of organizational development, change management, service strategy development and the design and delivery of customized training for organizations. He has also spoken at many large corporate events and retreats on diverse topics ranging from change management, innovation, communication, service and passion at the workplace.

He was one of the pioneer members and a Director for Business and Product Development in the Service Quality Centre, a Singapore Airlines joint venture for 14 years and was the key program designer and developer for many of the Center’s programs such as the Service Excellence suite of programs and “The Innovation Journey” suite of programs. He has also designed and delivered major training curriculums for leading organizations such as Maersk SE Asia’s “Creating Service Opportunities” program, Singapore Airline’s “Transforming Customer Service” program; which was rolled-out worldwide through SIA’s entire network.

Caleb is a Senior Singapore Quality Award Assessor and is an approved consultant on SPRING’s list of consultants for Business Excellence Consultancy. He has trained and provided expert advice for many organizations in this area for over 20 years. He has provided consultancy services for various civil agencies in their BE journey. Caleb has also designed and developed several WSQ programs such as Coach for Service Performance, Establish Relationships for Customer Confidence and Develop Service Recovery Framework for various institutions and has personally delivered various WSQ programs for these institutions. He was also the main trainer and facilitator for the Practicing Management Consultants Program which he had conducted on behalf of the PMC Certification Board which is supported by SPRING Singapore, IE Singapore and WDA.

Registration and Enquiries

Dave Goh

6593 5284  

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Course Schedule

Duration 14 hours
Dates 22 & 23 Apr 2021
Timing 9.30am - 5.30pm
Trainer(s) Mr Caleb Chua
Venue(s) To be advised