Academy of Human Development

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UEN No/CPE Reg No/ GST Reg No: 199900986N
(Reg. Period: 19 May 2020 to 20 May 2024)

Intentional Interviewing and Counselling (IIC)


This course provides an introduction and competence training in the nature and processes of counselling. Counselling skills including the microskills on which counselling activity is based such as attending behavior, client observation skills, basic listening, open/closed questions, reflection of feelings, and focusing and influencing skills will be introduced. Students will be taught to understand the 5 stages of the interview structure, and awareness of the counselling interactions, developing a counselling relationship and conducting a counselling session.

Course Objectives

Developing competence in the counselling interview.

Course Content

  • Introduction:

The Microskills Hierarchy
Definition of Intentionality

  • Attending:

Attending: 3 V's +B
The Value of Non-attention
The Usefulness of Silence

  • Questions:

Open and Closed Questions
Major Issues around Questions

  • Observation Skills:

Nonverbal Behaviour
Verbal Behaviour

  • Encouraging, Paraphrasing, and Summarizing

  • Reflection of Feelings

  • Influencing Skills

  • Focusing:

Focusing the Interview: Exploring the Story from Multiple Perspectives

Who Should Attend

New social workers, social work associates, school counsellors, caseworkers involved in case work management & therapy.


Participants who meet 75% class attendance will be awarded a Certificate of Accomplishment by the Academy of Human Development.

Trainer’s Profile

Chan Earng Han holds a Master of Social Science (Counselling) from Edith Cowan University (Australia) and a Master in Counselling from Sioux Falls Seminary (United States of America). He is a well sought-after Trainer cum Counsellor. His passion in working with youth led him to attain his Graduate Diploma in Youth Work from Edith Cowan University (Australia).He currently specialises in counselling young people and families who have committed petty crimes, struggled with sexuality and mental health issues including having suicidal thoughts & intent.

Earng Han is also trained in Solution Focused Brief Therapy, and he utilises Systemic lens in conceptualising problems faced by individuals and families.

The training courses he conducts with Academy of Human Development (which you could find in this website):

(1) Intentional Interviewing and Counselling

(2) Case Conceptualisation (5Ps)

(3) Suicide Assessment and Intervention

(4) Appreciating Resistance

Earng Han has been with Fei Yue since 2001. Currently, he is a Principal Counsellor with ISP (Integrated Service Provider) for at-risk youths and young offenders, under Fei Yue Community Services and Fei Yue Family Service Centre (Bukit Batok).

Application and Enquiries

Click here to see course dates, fees, and funding available > 

May Fhong

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