Academy of Human Development

FREE CONSULTATION: Call us at 6425 2422

UEN No/CPE Reg No: 199900986N
(Reg. Period: 19 May 2020 to 20 May 2024)

Supporting someone in Crisis


  • Thank you Ada for acknowledging us not just as professionals in the field, but also the experiences that we bring with us. Thank you for being affirming, encouraging and at the same time sharing your professional knowledge and experiences.

  • Ada was able to facilitate the discussion well and answered on inquiries with great satisfaction

  • Trainer was able to build rapport with students and there was great sharing and attending to the student's enquiries and needs. Great facilitation skills as well, her personality is absolutely pleasant!

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At the end of the course, the participants will understand what is a psychological crisis and the relating symptoms. The participants will learn skills in crisis support for individuals and the dos and don'ts during crisis support.


  • Understand what is psychological crisis and the reactions to it

  • Definition and goals of crisis support
  • Understand a person in crisis; signs and symptoms of distress; stages of grief

  • SAFER method in crisis intervention for individuals

  • Communicating skills with persons in crisis

  • Dos and Don'ts in crisis support

  • Practical Issues in crisis support; emotions of supporter

  • Self Care - Strategies to build resilience and prevent burnout

  • Role Play


General public as well as individuals in the social services, HR and corporate who are interested to gain knowledge and skills in supporting friends, families, colleagues or clients who are experiencing stressful or crisis situations.


Participants who meet 80% class attendance will be awarded a Certificate of Accomplishment by the Academy of Human Development and Fei Yue Community Services.


Fees S$

Course Fee (Nett)


Early Bird Course Fee (Nett) *Register and payment before 16 Mar 2020 $380


Company-Sponsored Applicant:

VCF pre-approved funding at 30% per pax for Singaporeans/PR Social Service Organisation Staff (Ref No. PAS00002009, End date of approval: 20 Jan 2021)



Ada Wong is a Clinical Supervisor in New Life Community Services and supervises cases managers who provide aftercare services to youths who are released from Reformative Training Centre for supervision in the community. Concurrently, she is an Associate Clinical Supervisor and Trainer in Fei Yue Family Services since 2014. She supervisors case managers whose clients are incarcerated clients and their families. 

Prior to her work in Fei Yue, Ada Wong was a Senior Prison Officer since 2000 and was designated as a Correctional Rehabilitation Specialist in Singapore Prison Service. Ada had seven years of experience in conducting group and individual counselling on drug abuse treatment, pro-social thinking skills and violence intervention for inmates. 

Ada is trained in suicide management, crisis intervention and negotiation and had been activated to numerous crisis or severe incidents. She had provided training and facilitation in National and Home Team C.A.R.E courses. 

Ada is an Accredited Registered Social Worker of Singapore Association of Social Workers. She possess a Masters in Social Science (Social Work) (NUS, 2010) and Diploma in Clinical Supervision (Counselling and Care Centre, 2013).


Alicia Loy

6593 5287

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Course Schedule

Duration 14 hours
Dates TBA
Timing 9.00am - 5.00pm
Trainer(s) Ms Ada Wong
Venue(s) Academy of Human Development