Academy of Human Development

FREE CONSULTATION: Call us at 6425 2422

UEN No/CPE Reg No: 199900986N
(Reg. Period: 20 May 2016 - 19 Aug 2020)

An Interactional Perspective for working with Difficult clients


  • Learn how to reduce or amplify tensions in the interactional space.
  • Gain insights into how to maintain flexibility when facing reluctance, resistance and other difficult client situations.
  • Acquire skills to build on small signs of already existing co-operation and gain collaboration with clients.
  • Gather tested ideas and activities to add to their toolkits for working well in difficult client situation.
  • Be aware of how to manage reluctance and resistance that arises when working with multiple stakeholders.


This course is designed to give participants a hands-on and research-informed experience of how adopting an interactional perspective can expand their capability to remain flexible and constructive in difficult client situations.


  • Reluctance and resistance – how it shows up in participants’ practice and what currently works.
  • How to change difficult client situation from “stuck” to “moving forward”.
  • Adopting an interactional perspective when faced with reluctance and resistance – principles from theory and research.
  • Practices that enable practitioners to maintain flexibility when facing difficult client situations.
  • Identifying signs of already existing co-operation.
  • Communication style that works with reluctant and resistant clients.
  • Learning from real live case or participants’ examples.
  • Skills practice for application when working with commonly occurring problems and challenges.
  • Practitioner self-care and prevention of stress and burnout.


Counsellors, psychologists, social workers, childcare workers, family therapists, and community workers. Anyone who faces difficult client situations where resistance and reluctance needs to be managed.


Participants who meet 80% class attendance will be awarded a Certificate of Accomplishment by the Academy of Human Development.


Fees S$

Course Fee (Nett)


For Company-Sponsored applicant:

VCF Funding Subsidy (Pre-approved at 60% of course fee)*

Funding period: 07 Aug 2017 - 19 Jul 2018 (PAS00001222)



*VCF subsidy
is only applicable to staff and volunteers of NCSS members / MFS-Funded Voluntary Welfare Organisations (VWOs). 


Dr Svea Van Der Hoorn is a psychologist. She has been engaged as a consultant, trainer, coach and supervisor delivering services using the Solution-Focused Brief Approach (SFBA) that she has developed to participants from the education, welfare, health, NGO, community-based, and corporate sectors. She is an experienced clinical supervisor for individuals and groups, and also is an International Coach Federation credential - Professional Certified Coach (ICF-PCC) and under ICF mentor coach register.


Dave Goh

6593 5284

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Course Schedule

Duration 14 Hours
Dates To be advised
Trainer(s) Dr Svea Van Der Hoorn
Venue(s) Academy of Human Development