Ms Charlene Heng

Ms Charlene Heng is a practicing Social Worker for close to 20 years. She is also a certified Trainer and courseware developer. She trains professionals in suicide intervention, casework management, basic counselling and volunteer management. She has also developed many training courses within SOS and in collaboration with learning institutes such as SUSS and SSI.

Charlene is currently Deputy Director at SOS, heading the Training and Development department.

Charlene has worked with a wide range of clients in a variety of settings, such as families with multiple stressors in the community and youths in school, residential and rehabilitation setting. When Charlene headed the Crisis Support and Client Services at SOS, she started new teams to spearhead new services during the pandemic, such as the crisis support and crisis text messaging service of which more than 80% users are new and age 10-29.

Charlene earned her B.A. and Masters in Social Work from NUS. She is also a certified Crisis Worker by the American Association of Suicidology (AAS).